Return and Refund Policy

Return and Refund Policy

At Yang’s Double Happiness, we know how much care goes into choosing the perfect lighting fixture, custom lamp, or home decor piece. We want you to be completely delighted with your order. To ensure fairness and clarity for all our customers, we have outlined our straightforward 14-day return policy below.

1. The Nature of Our Products (Exemptions)

Due to the custom and handcrafted nature of our inventory, the following items are exempt from standard returns:

• Hygiene & Safety: For health and safety reasons, any customized or used lamp components that show wear cannot be returned unless defective.
• Final Sale / Custom Orders: Any items specifically customized to order or marked as final sale at the time of purchase.

2. Standard Returns

For eligible items (such as standard lighting fixtures or uncustomized decor):

• Notification & Return Window: You have 14 days from the date of delivery to notify us and initiate your return.
• Condition: Items must be unused, unwashed, and in a resalable condition with all original packaging and tags attached. (Note: As our items involve custom/handcrafted elements, slight natural variations are part of their unique charm and are not considered defects.)

3. How to Initiate a Return

To return an item, please follow these simple steps:

• Contact Us: Send an email to support@yangsdoublehappiness.com with your order number and the reason for your return.
• Pack Your Item: Securely wrap and pack the unused item in its original box or safe packaging to ensure it does not break during transit.
• Send it Back: Utilize the free return label provided by the store or bring the item directly to our storefront counter in Dallas during regular business hours.

4. No Restocking Fees

We believe in transparent service. Yang’s Double Happiness charges $0.00 Restocking Fees for all eligible returns.

5. Damaged or Defective Items

If an item arrives in less-than-perfect condition, we will make it right:

• Reporting: Please report any damage or breakages within 48 hours of delivery.
• Evidence: Email photos of the damaged item and the original packaging to support@yangsdoublehappiness.com.
• Resolution: We will provide a full refund or a replacement for any items confirmed as damaged in transit or defective upon arrival.

6. Refunds

Processing: Once we receive your return or verify the damage, we will process your refund within 7 business days.

Payment Method: Refunds are issued directly to the original payment method used at checkout. Please note it may take your bank additional time to post the transaction.

7. Return Shipping Costs

Free Return Shipping: Unlike standard policies, Yang’s Double Happiness provides a free return label issued from the store for eligible returns, ensuring a smooth and customer-friendly process.

8. Contact & Return Address

To start a return or report a problem with your order, please contact our team:

• Store Name: Yang’s Double Happiness
• Return Address: 1421 E Levee St, Dallas, TX 75207, United States
• Email: support@yangsdoublehappiness.com
• Phone: +1 214-747-8606